The mug is a large 15oz
Dishwasher and microweavable safe
High Quality White Ceramic
Design is waterproof, cool and permanent.
Design and production of each mug takes place in our little studio In Pasadena, CA
We ensure quality and keep each piece in short runs.
Every design is created in house, check our shop regularly to keep updated on the fun designs
If you need a custom design for a special occasion, a special gift or want a quote for a specific quantity, please send us a message,
We'll be happy to help!!!
This is original artwork drawn by Trece Cielos Design © Copyright 2021. All Rights Reserved.
Payments
I accept Pay Pal and credit cards. No personal checks or money orders.
Shipping from United States
Most of the items come in short runs and are made to order, thats our principle to stay unique and limited. Custom orders need to be submitted and paid before I start working on your mock up, I also work on rushed orders and fast turnaround.
Orders will be shipped within 5-7 business days of payment receipt through the U.S. Postal Service.
Please check out shop announcements for discounts, sales, handling and shipping time for holidays when orders take a bit longer. You may order earlier to have it ready for Christmas, new year's, Mother's day, etc
All shipping comes with tracking!
Insurance, delivery confirmation, and priority mail are upgrades available upon request.
***International Customers*** Please note that all customers outside of the U.S. are responsible for their country's customs fees, import duties, etc. It can take orders anywhere between 10 days and 6 weeks to reach their destination. Unfortunately, sometimes a package can get held up at customs for some time. I will package and ship as quickly as I can; however, once I deliver it to the Post Office, I have no control over how long it takes for delivery of the package. I will let you know when I have shipped and will hope that it's delivered in a timely manner!
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Returns and exchange details
I will refund a purchase if you are unhappy with any item if it is unused and undamaged (minus shipping costs).
If you cancel your order within 3 hours it can be refunded too, please take into consideration etsy times for refunds.
Privacy
Your personal information is confidential
Frequently Asked Questions
Sizing details
All mugs are larger mugs 15oz capacity, unless you require regular 11oz mugs, you let me know. Price is about the same, only 1.00 dll less per mug.
Care instructions
All mugs are microwave and dishwasher safe, design is permanent and durable for years!
Wholesale availability
We do wholesale and large quantities. Also rush orders welcome
Gift wrapping and packaging
Every mug comes beautifully wrapped and boxed, we don't add shipping costs on USPS price, however sometimes shipping may seem expensive due to weight and wrapping. We like to be careful.
Custom and personalized orders
Anything is possible! All mugs can be customized in terms of colors, design, fonts, you name it. We prefer if you have a design ready on a 9 x 4 in. template.
Image quality
Any customization requires a finished design or image to be used on the mug, if you don’t have anything ready, you will have to pay for my design services starting at 25 am hour. Images need to be high resolution (min 300 dpi) and color needs to be updated with the desired hues. (Full color)