Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Items on sale

Privacy

Your personal information is confidential

Frequently Asked Questions

Sizing details

All mugs are larger mugs 15oz capacity, unless you require regular 11oz mugs, you let me know. Price is about the same, only 1.00 dll less per mug.

Care instructions

All mugs are microwave and dishwasher safe, design is permanent and durable for years!
Glass are dishwasher safe and made of borosilicate.

Wholesale availability

We do wholesale and large quantities. Also rush orders welcome. Free pick up in LA

Gift wrapping and packaging

When you choose gift wrapping, we add premium wrapping paper, a 100% cotton paper card and a cute fabric ribbon.

Custom and personalized orders

Most items can be customized in terms of colors, design, fonts, you name it. For mugs we need a design ready on a 9 x 4 in. template. In case you don’t have it I can design something for you starting at 35 set up fee. Plastic bottles can be customized with permanent vinyl, contact me for more info.

Image quality

Any customization requires a finished design or image to be used on the mug in a 9x4 inches template, if you don’t have anything ready, you will have to pay for my design services starting at 35/hour. Images need to be high resolution (min 300 dpi) and color needs to be updated with the desired hues. (Full color)

Custom and personalized orders

Please contact me to custom any item on my shop.

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